Privacy Policy

1. Introduction

This privacy policy explains how FÉNIX NAILS (hereinafter “we”, “our” or “us”) collects, uses, and protects your personal data when you use our website manucureparis.fr.

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and French law.

2. Data Controller

3. Data Collected

We may collect the following types of data:

• Identification data : last name, first name, email address, phone number
• Browsing data : IP address, browser type, pages viewed, visit duration
• Booking data : appointment history, service preferences

This data is collected when you book via our partner Planity, when you contact us, or while browsing our website.

4. Purposes of Processing

Your personal data is used to:

• Manage your bookings and appointments
• Contact you regarding your services
• Improve our services and your experience
• Respond to your requests and questions
• Send marketing communications (with your consent)
• Ensure the proper functioning of the website
• Compile website traffic statistics

5. Legal Basis

Your data is processed on the basis of:

• Performance of a contract : to manage your bookings
• Your consent : to send marketing communications
• Our legitimate interests : to improve our services and ensure website security
• Our legal obligations : to retain data as required by law

6. Data Retention

Your personal data is retained for a period proportionate to the purpose:

• Client data : 3 years after the last service
• Billing data : 10 years (legal obligation)
• Browsing data : up to 13 months
• Cookies : according to the durations stated in our cookie policy

7. Data Recipients

Your data may be shared with:

• Planity : our online booking partner
• Vercel : our web hosting provider
• Google Analytics : traffic statistics (anonymized data)

We do not sell or rent your personal data to third parties.

8. Cookies

Our website uses cookies to improve your experience. Types of cookies include:

• Essential cookies : required for website operation
• Analytics cookies : to understand website usage (Google Analytics)
• Preference cookies : to remember your settings (language, etc.)

You can manage your cookie preferences via the banner shown on your first visit or through your browser settings.

9. Your Rights

Under GDPR, you have the following rights:

• Right of access : obtain confirmation of processing and a copy of your data
• Right to rectification : correct inaccurate data
• Right to erasure : request deletion of your data
• Right to restriction : request limitation of processing
• Right to data portability : receive your data in a structured format
• Right to object : object to processing
• Withdrawal of consent : at any time where processing is based on consent

To exercise these rights, contact us at: -

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS to secure data exchanges.

11. Complaint

If you believe your data is being processed in violation of GDPR, you may lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

12. Changes to This Policy

We may update this privacy policy at any time. Any changes will be published on this page with an updated date.